Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.

To qualify for a return, the item must be in the same condition in which it was received — unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at wintercrochet@wp.pl. 

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent to us without a prior return request will not be accepted.

If you have any questions about returns, you can always contact us at wintercrochet@wp.pl.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the problem and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., items made to special order or personalized), and personal care products (e.g., cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item and make a separate purchase of the new item once the return has been accepted.

14-Day Withdrawal Period in the European Union

Regardless of the above, if merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which it was received — unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and will inform you whether the refund has been accepted or rejected. If the refund is approved, it will be processed automatically via the original payment method within 10 business days. Please note that your bank or credit card company may also need some time to process and issue the refund.

If more than 15 business days have passed since the refund was approved, please contact us at wintercrochet@wp.pl.